Frequently asked questions

What can I find on Petmasters?


A better question might be, what can't you find on Petmasters? Our professionals fill every niche of the pet industry - we've got pet photographers, acupuncturists, dentists, portrait artists, massage therapists, nutritionists, behaviorists - the list is endless! Whatev-fur you or your pet may need, our pros can help.


What is the best way to contact a pet pro on Petmasters?


Once you explore our list of pros, we're sure you'll find something your pet needs - or maybe something you didn't even know they needed! When you do, the best way to contact a pro is by sending them a message. On every listing underneath a pro's profile icon on the right-hand side, there is the option to 'Send Message.' Your message goes directly to their Petmasters inbox as well as their business email to ensure they don't miss it!


Can I pay online?


Toad-ally! Many of our pet pros offer bookable offers, which means they provide an upfront cost for their service so you can book quickly and easily through our website. How purr-fect is that? In the event of cat-astrophe, we have a record of your communication and can step in to resolve a dispute (although we're confident you can rely on our pet pros!)


Is it free to be a member of the Petmasters community?


Absolutely! We want our website to be an easy, convenient resource for you - not a stressful investment. Our goal is to connect you with reputable pet professionals.  In fact, many of our pet pros offer exclusive discounts to pet parents who are members of our community!


What kind of pets do your pros serve?


When people think of pets, they often call to mind the more common ones - cats, dogs, fish, rabbits. Here at Petmasters, our list goes way beyond that! Our pet pros serve all kinds of family members - whether they're furry, fluffy, feathery, scale-y, soft, spiky or slimy!


How do I find pet pros in my area?


Good question! All you have to do is decide what kind of pet pro you're looking for, click on that category on our homepage, and explore the list of pros near you! For example, if you are looking for an animal chiropractor for example, you would click on the 'animal chiropractic' category and our website will find a list of dedicated, passionate pros in your area. Easy, right?


What does it mean if a pet pro is certified?


A pet pro that has a check mark next to 'Certified' on their listing has verified to us that they (or their business) have received professional certifications to work with your pet in their field. You will also see that many pros have also specified what kind of licensing they have by indicating if they have a Business License or are a Licensed Clinical Psychologist, Licensed Creative Arts Therapist or Licensed Mental Health Counselor (LMHC).


Can I leave a review afterwards?


Yes, please do! It would be-hoof you and other pet parents to leave reviews! We are proud of the work our pet pros do and want to show our appreciation when they make a difference in the lives of your pets. If for some reason they were not up to your standards, your review helps them improve their business and guides other pet parents who are looking for the purr-fect pet pro!


How can I contact Petmasters?


If you have additional questions about Petmasters, by all means send us a message and we will get back to you ASAP. If, on the other hand, you prefer to speak to one of our directly, call us at (203) 450-6597 (if you get the voicemail, leave a detailed message and we will get right back to you). And for official stuff, our mailing address is 38A Grove Street, Suite 101, Ridgefield CT 06877. 


For Pet Professionals


What are the paw-sitives of listing with Petmasters?


Good question! By joining our pet lovin' community, you get to promote your business and expand your client reach, gain more exposure for your service on social media platforms like Facebook, Twitter, Instagram, and LinkedIn, establish a web presence that demonstrates your credentials to pet parents, learn more about the pet industry by reading and contributing to our blog, and build relationships with other pet pros and parents alike who share your love of animals!


So how do I create a listing?


First, you'll need to create an account by going here: https://www.petmasters.com/signup. Then, all you need to do is follow our simple, step by step instructions to create your listing and start connecting with pets and their families!


How much does it cost to create a listing?


The good news is that it's free to join while we're still growing traffic to our website and connecting you with pet parents interested in your services. Eventually we'll figure out how to make money, but for now, there's no cost to you. 


Can I include a Youtube video with my listing?


Absolutely! Just add the link to your Youtube video at the end of your description and it will show up in your listing as an embedded video.


What happens after I create my listing?


Once your listing has been created, and you've added great photos, crafted a well-written description, listed your certifications, and added a link to your Youtube video, then the ball is in our court. We'll do our best to send pet parents your way. Be on the look out for emails with the subject line "You've Got Petmasters Mail"  which means a pet parent has contacted you. We recommend you whitelist the email address support@petmasters.com so these important message alert emails don't end up in your junk/spam folder.


Does Petmasters take a percentage of my bookings?


No - we don't! We know how hard you work to keeps pets and their parents happy so our mission is simple: to get you connected with more animals and their families to continue doing what you do best!


What if you don't have my category?


If your unique service is missing from our website, please shoot us an email and let us know what you're all about! In the meantime, you can always create a listing under the 'Other Pet Specialities' category. This category holds some of our most unique pet services that may not be as well known or frequently used - but that doesn't make them any less special!  


How can pet parents rate/review me?


After a pet parent has booked and used your services, they will have the option to write a review and rate the quality of their experience with you, which other pet parents will then be able to see. 


How do pet parents find Petmasters?


Our pet parents find us primarily through Google and Facebook - though we are ramping up our marketing on Instagram, Twitter, and LinkedIn as well. With Google, they may do a keyword search and one of our pages comes up or they may notice a paid ad on the right-hand side. Some pet parents view us on other websites that participate in Google's display ad network. On Facebook, people may come across our website as a result of a piece of content that their Facebook friend shared or commented on, or they may see one of our paid ads in their newsfeed.


What geographic areas does Petmasters cover?


Petmasters is a nationwide listing service, with pet professionals listed in every state of the U.S. When pet parents want to find a pet pro, they simply choose a category and explore the list of purr-fessionals near them!


Can I create a listing if I'm not in the U.S.?


We are currently focused on building up our community of pet pros and pet parents within the United States. For this reason, we're only looking for pet lovers in the United States to join us (for now!)


How can I contribute to the Petmasters blog?


We pride ourselves on building a blog that is driven by pet industry pros like yourself! After all, you are the pet masters - and we can all learn a lot from you! If you have a piece of content to contribute, send it to support@petmasters.com and we'll happily review it. If your piece is selected for publication,  and your services and published blog post may receive additional promotional credit from us on Facebook, Twitter, Instagram and more!


What if I still have questions?


If you have additional questions about how things work at Petmasters, please send us a message and someone will get back to you ASAP! If you prefer to chat on the phone, ring us at (203) 450-6597. For official stuff, our mailing address is 38A Grove Street, Suite 101, Ridgefield CT 06877.